xavier Account & Payment FAQ

We at xavier require two documents for account verification: a government-issued photo ID and a proof of address. Your photo ID can be a national identity card, passport, or driver's license. The proof of address must show your current residential address — a utility bill, bank statement, or official letter dated within the past three months is accepted. All documents must be clear, legible, and match the name and email on your xavier account. If your documents are unclear or do not match your account details, our verification team will request resubmission. Verification typically completes within one business day.

Go to the member login page and click "Forgot password?" below the password field. Enter your username or email address and we will send a password-reset link to the email attached to your account. Click the link and follow the on-screen instructions to create a new password. Your new password must be at least 8 characters long and contain uppercase letters, lowercase letters, and numbers. If you do not receive the reset email within a few minutes, check your spam or junk folder. If you continue to have trouble, contact our support team and provide your username — we can help verify your identity and reset your password manually.

If you cannot log into your xavier account, suspect unauthorized access, or notice unfamiliar activity, contact our support team immediately. Do not attempt to log in multiple times with different passwords, as this may trigger a temporary account lockout for security. Provide our support team with your username, registered email, and a description of the issue. We will verify your identity by asking for details that only the account holder would know, then take steps to secure your account. If you believe your password has been compromised, reset it using the forgot-password link on the login page. For users in Jakarta, Surabaya, Bandung, and other regions, our support team is available in English via email and live chat.

Deposits via local payment, online payment, and e-wallet are quick and do not require additional verification once your xavier account is set up. Log into your account, go to the Deposit page, and select your preferred e-wallet. Enter the amount you wish to deposit and proceed to the payment screen. You will be redirected to the e-wallet app or website to authorize the transaction. Once authorized, the funds appear in your xavier account balance immediately. No deposit fees are charged by xavier, though your e-wallet provider may apply standard transaction fees. If a deposit does not appear after authorization, contact our support team with the transaction reference number from your e-wallet receipt. mobile banking, local payment, and online payment follow the same process and are also available for deposits on xavier.

Incomplete deposits and withdrawals on xavier can occur for several reasons: network interruption, payment-provider timeout, insufficient funds, or account verification pending. If your deposit was deducted from your e-wallet or bank account but did not credit your xavier balance, contact our support team with the transaction date and time, the amount, and the payment method used. We will trace the transaction with the payment provider and credit your account if the payment was successful. If your withdrawal was initiated but remains pending, check our withdrawal page to see the current status. Withdrawals typically process subject to our standard verification windows — document reviews may extend the timeline. Bank transfers to e-wallet, mobile banking, local payment, and online payment accounts may take up to one business day to appear in your bank account.

We at xavier offer four main game categories. Football sportsbook includes Liga 1 (Indonesia's top league), Piala AFF (Southeast Asian championship), Champions League, and international tournaments available where local law permits. Live-dealer games feature blackjack, roulette, baccarat, and Dragon Tiger played with real dealers across multiple camera angles in professional studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and other titles from leading game suppliers. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile competitive matches and tournaments. Each category is separate — you may focus on football only, or mix games across all four. All games are available on the xavier platform via web browser and mobile app.

We at xavier may offer free bets and free spins as part of promotional or sign-up offers. Free bets are stake credits applied to football sportsbook markets; free spins are complimentary rotations on slot games. When active, these offers are displayed in your account's Promotions section after login. Free bets and spins come with usage terms — you must use them within a set timeframe and may face restrictions on which markets or games they apply to. Terms vary by promotion and are disclosed at the time the offer is credited. Free bets and spins are not withdrawable as cash; winnings from free bets or spins must be wagered again before withdrawal. If you do not see an offer you believe you are entitled to, contact our support team with your account details.

Our support team responds to queries in English during operating hours. Standard inquiries — account questions, game rules, payment details — typically receive a response within a few hours to one business day. Urgent issues such as account lockout, suspected fraud, or withdrawal problems are prioritized and may receive a faster response. Response times may extend during peak hours or holidays such as Idul Fitri or Idul Adha. You can submit queries via live chat (when available), email, or the support form on our platform. Check your email spam folder if you do not receive a response within the expected window. For time-sensitive matters, live chat is the fastest way to reach our team.